Fast Trackable Shipping
Well Desk provides 100% free shipping on all items regardless of order value to anywhere in the United States (surcharge does apply to Alaska and Hawaii).
While the shipping is free, we do not compromise on quality and choose only to use the most reliable shipping companies. We currently use FedEx as our carrier of choice for our free shipping program.
Shipping normally takes 5 to 7 business days and all shipments come with a tracking number that can be used to track the shipment progress.
We do our best to get orders delivered quickly and efficiently. You’ll understand, however, that we cannot account for unexpected delays incurred by the carrier.
Well Desk provides fast, affordable delivery for International Orders. International clients are very important to Well Desk and we have a dedicated page for International Shipping which you can check for more details.
We want to provide the best service to our customers with the least hassle which is why we use the best delivery companies. When these companies deliver packages, if they are not successful the first time, they will try to deliver at least 3 to 4 more times and will call you to arrange delivery. Please ensure that your address and phone number are correct and if possible please provide your cell phone number for easy contact.
In the rare event that we are unable to deliver the package it will be returned to Well Desk. If the customer would like us to then resend the package the customer must bear full responsibility for the resend shipping fee (typically $30 to $35). We absolutely treat our customers the way we would like to be treated and we believe this policy is fair.
For the avoidance of doubt all packages have a tracking number where both parties can see the delivery history and see the number of failed delivery attempts that may of occurred. Failed deliveries are rare but they do occasionally happen (less than 1% of the time).